Browsing and ordering on ActiveSourcingPlug is simple. Select your desired items, add them to your cart, and proceed to checkout. Follow the prompts to enter your shipping and payment information, review your order, and confirm your purchase.
We currently accept all major credit and debit cards, PayPal, Visa and Mastercard. All transactions are processed securely to protect your information.
Yes, all prices displayed on our website include VAT at the current UK rate.
If you need to modify or cancel an order, please contact us immediately at info@activesourcingplug.com. We'll do our best to accommodate your request, but please note that once an order enters the fulfilment process, modifications may not be possible.
We currently ship throughout the United Kingdom. We're working on expanding our shipping options to include international destinations in the future.
Standard delivery typically takes between 7-14 business days from order to fulfilment. Express shipping options are available at checkout for faster delivery.
Once your order ships, you'll receive a confirmation email with a tracking number and instructions on how to monitor your delivery.
Absolutely. Authenticity is at the core of our business. We carefully source all items to ensure they meet our strict standards for quality and authenticity.
We typically carry sizes ranging from XS to XXL in most styles. Specific size availability is listed on each product page. If you're uncertain about sizing, please refer to the size guide available on product pages.
Care instructions vary by product. You'll find specific care recommendations on product pages and on tags attached to the items themselves. Following these guidelines helps maintain the quality and longevity of your purchases.
Through our Concierge Service, we can sometimes accommodate customization requests. Please contact info@activesourcingplug.com with specific inquiries.
Please see our dedicated Returns & Refunds page for complete information on our return policy, including eligibility, timeframes, and processes.
To exchange an item, please initiate a standard return through our returns process and place a new order for your preferred alternative. If you need assistance, contact our customer service team.
Customers are responsible for return shipping costs unless the return is due to a product defect or an error on our part.
We take data protection seriously. Please see our Privacy Policy for detailed information on how we collect, use, and safeguard your personal information.
Yes! Sign up for our newsletter at the bottom of our homepage or toggle notification preferences in your account settings to stay informed about new drops and exclusive offers.
If you don't see the answer to your question here, please contact our customer service team at info@activesourcingplug.com. We're happy to help!
