Last Updated: 10/01/2026
This Returns & Refunds Policy outlines the procedures for returning products purchased from ActiveSourcingPlug and receiving refunds where applicable.
1. INTRODUCTION
1.1 At ActiveSourcingPlug, we want you to be completely satisfied with your purchase. If you are not entirely happy with your order, we offer a returns service subject to the terms outlined in this policy.
1.2 This policy applies to products purchased directly from the ActiveSourcingPlug website.
2. RETURNS ELIGIBILITY
2.1 Timeframe: You may return items within 14 days of receiving your order.
2.2 Condition of Items: To be eligible for a return, items must be:
- Unused and unworn
- In original condition
- With all tags attached
- In original packaging (where applicable)
2.3 Items Not Eligible for Return:
- Items marked as final sale or clearance
- Personalized or custom-made items
- Intimate apparel for hygiene reasons
- Items damaged after delivery due to improper handling
3. RETURN PROCESS
3.1 Initiating a Return:
- Log into your account on our website and navigate to your order history
- Select the order containing items you wish to return
- Follow the prompts to complete the return request form
- Alternatively, contact our customer service team at info@activesourcingplug.com
3.2 Return Shipping:
- Returns must be sent back using a tracked shipping method
- You are responsible for return shipping costs unless the return is due to our error
- The original shipping cost is non-refundable
- Pack items securely to prevent damage during transit
4. REFUNDS
4.1 Refund Processing:
- Refunds will be issued to the original payment method used for purchase
- Processing time is typically 5-10 business days after we receive and inspect your return
- You will receive an email confirmation when your refund has been processed
4.2 Refund Amount:
- For eligible returns, we will refund the full purchase price of the returned items
- Original shipping costs are not refunded unless the return is due to our error
- If items were purchased using a promotional discount, the refund will reflect the actual amount paid
5. EXCHANGES
5.1 We do not offer direct exchanges. If you wish to exchange an item for a different size or colour:
- Return the original item following our standard return procedure
- Place a new order for the desired item
6. DAMAGED OR INCORRECT ITEMS
6.1 If you receive items that are damaged or incorrect:
- Contact our customer service team within 48 hours of delivery
- Provide photos of the damaged items or description of the incorrect items
- We will arrange for collection or replacement at our expense
6.2 For damaged or incorrect items, we will cover the cost of return shipping and send a replacement or issue a full refund including original shipping costs.
7. SALE ITEMS
7.1 Sale items are subject to the same returns policy as regular priced items unless specifically noted as final sale.
8. GIFT RETURNS
8.1 If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return.
8.2 If the item wasn’t marked as a gift, we will send the refund to the original purchaser.
9. LATE OR MISSING REFUNDS
9.1 If you haven’t received a refund within the timeframe specified in section 4.1:
- Check your bank account again
- Contact your credit card company or bank, as it may take some time to process
- Contact our customer service team at info@activesourcingplug.com
10. CANCELLATIONS
10.1 If you wish to cancel an order before it ships, please contact our customer service team immediately at info@activesourcingplug.com.
10.2 Orders already dispatched cannot be cancelled and must follow the standard returns process.
11. CHANGES TO THIS POLICY
11.1 We reserve the right to modify this policy at any time. Changes will be posted on this page with an updated revision date.
12. CONTACT INFORMATION
12.1 If you have any questions about our Returns & Refunds Policy, please contact us:
Email: info@activesourcingplug.com
